Effective Date: [Insert Date]
1. Introduction
PSSPL Booking ("we," "us," or "our") respects your privacy and is dedicated to protecting any personal information you share while using our online bus ticket booking platform. This Privacy and Policy document outlines how we collect, use, disclose, and protect your information, ensuring your confidence in our services. PSSPL Booking operates initially in Uttar Pradesh and is technically powered by Posistrength Software Solution Pvt. Ltd., guided by strict confidentiality and security standards.
By using our platform and services, you agree to the practices described in this policy.
2. Information We Collect
We collect various types of information, which helps us deliver an efficient, personalized, and secure service:
a. Personal Information
- Registration Details: Full name, email address, phone number, date of birth (if applicable).
- Travel Information: Journey origin and destination, travel dates, bus operator and seat preferences.
- Payment Data: Payment card details, billing address, UPI IDs, or wallet information—all processed securely via our trusted payment gateway partners. We do not store your card details on our servers.
- User Authentication Data: Login credentials like username and password, and two-factor authentication codes (if applicable).
b. Device and Usage Information
- Device Info: Type of device (mobile, desktop), operating system, browser type, IP address.
- Usage Patterns: Pages visited, search queries, time spent on pages, interaction with UI features, error reports.
- Location Data: Approximate geolocation (with your consent) to offer better route suggestions and localized services.
c. Cookies and Tracking Technologies
- We use cookies, web beacons, and similar tools to understand your preferences, remember your login session, analyze traffic, and provide personalized content and ads. Cookies do not store personally identifiable data but help associate your device with your preferences securely.
3. How We Use Your Information
We use your information primarily to provide, improve, and secure the PSSPL Booking platform, including:
- Booking Management: To process your ticket bookings, send booking confirmations, updates, changes, or cancellations.
- Payment Processing: To authorize payments and ensure secure financial transactions using third-party payment gateways.
- Customer Support: To respond to inquiries, provide assistance, resolve issues, and manage feedback or complaints in local languages suited for Uttar Pradesh users.
- Personalization: To tailor your experience, such as saving searched routes, preferred buses, or alerting you about offers relevant to your travel habits.
- Security Measures: To detect and prevent fraudulent activities, unauthorized access, and ensure account integrity.
- Compliance and Investigation: To comply with legal obligations, respond to lawful requests, and enforce our Terms of Service.
- Marketing and Promotions: Only with your explicit consent, to send offers, discounts, or newsletter updates relevant to your interests.
4. Sharing and Disclosure of Information
We handle your data with utmost care, sharing it only when necessary and only with trusted parties:
- Bus Operators: Share your travel and contact details strictly to confirm your reservation and assist during your journey.
- Payment Gateways: Securely forward payment information to banks or payment processors—while your card details never reside on our servers.
- Technology Partner: Posistrength Software Solution Pvt. Ltd. accesses data strictly under confidentiality agreements to maintain and enhance platform performance.
- Legal Authorities: We may disclose personal information if required by law, regulation, court order, or to protect rights, safety, or property.
- Corporate Transfers: In event of mergers, acquisitions, or sale of assets, user data may be transferred only under similar privacy protections.
We do not sell, rent, or trade your personal information with third parties for marketing or other purposes.
5. Data Security
Protecting your data is critical to us. We employ advanced security measures including:
- Encryption: All sensitive data transmitted between your device and our servers is encrypted with Secure Socket Layer (SSL) technology.
- Access Controls: Personal data access is limited to authorized personnel who require it for their work and who have signed confidentiality agreements.
- Regular Audits: Conduct comprehensive security audits and vulnerability assessments to identify and mitigate risks.
- Monitoring: Use intrusion detection systems and firewall protections to prevent unauthorized access.
- Incident Response: In case of a data breach, immediate action is taken to contain and remediate the issue, notifying affected users as per legal requirements.
6. Your Rights and Choices
As a user, you have powerful rights regarding your personal information, including:
- Access: Request a copy of any personal data we hold about you.
- Correction: Update or correct any inaccurate or incomplete information.
- Deletion: Request erasure of personal information where applicable, except when retention is required by law or legitimate business reasons.
- Consent Withdrawal: Withdraw consent for marketing communications at any time (opt-out links are provided in emails).
- Data Portability: Request your data in a commonly used and machine-readable format.
- Account Management: You can deactivate or delete your PSSPL Booking account by contacting customer support.
Requests will be handled promptly in accordance with applicable laws.
7. Data Retention
We retain your data only as long as necessary to fulfill the purposes described in this policy:
- Booking and transaction data will be retained for the duration required to provide services, comply with regulatory obligations (e.g., tax laws), resolve disputes, or enforce agreements.
- Usage and analytics data may be anonymized or aggregated for long-term analysis to improve the platform.
- Upon account deletion requests, active personal data will be securely removed unless legally required to retain.
8. Children’s Privacy
PSSPL Booking is not intended for children below the age of 18. We do not knowingly collect personal information from minors. If a parent or guardian believes their child has provided such information without consent, they should contact us to remove the data immediately.
9. Cookies and Tracking Technologies
- Our use of cookies helps enhance your navigation, remember your preferences, and collect analytics data to improve services.
- You can manage cookie preferences or disable cookies via your browser settings, but this may limit some functionality (e.g., saved login sessions).
- Third-party analytics and advertising providers may place cookies to serve relevant ads; these providers have their own privacy policies.
10. International Data Transfers
User data may be stored and processed in India and other countries where Posistrength Software Solution Pvt. Ltd. or service providers operate. We ensure appropriate safeguards are in place to protect your data during international transfers.
11. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in laws, technology, or our services:
- Any material changes will be notified via prominent notices on our platform or email alerts.
- We recommend reviewing this policy periodically to stay informed about our practices.
12. Contact Us
For any questions, requests, or concerns regarding privacy, please contact:
Data Protection Officer
PSSPL Booking / Posistrength Software Solution Pvt. Ltd.
Email:info@posistrength.in
Phone: 9999999999
Address:13/29, First Floor, Harsha Bhawan, Inner Circle, Block E, Connaught Place, New Delhi, Delhi 110001
We strive to respond to all inquiries quickly and effectively.